Privacy Policy

Introduction

This Privacy Policy describes how ZUPPPY TECH SERVICES PVT LTD

and its affiliates

(collectively ” ZUPPPY TECH SERVICES PVT LTD

, we, our, us”) collect, use, share, protect or

otherwise process your information/ personal data through our website https://www.zupppy.com/

(hereinafter referred to as Platform

). Please note that you may be able to browse certain sections of the

Platform without registering with us.We do not offer any product/service under this Platform outside

India and your personal data will primarily be stored and processed in India. By visiting this Platform,

providing your information or availing any product/service offered on the Platform, you expressly agree

to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable

service/product terms and conditions, and agree to be governed by the laws of India including but not

limited to the laws applicable to data protection and privacy. If you do not agree please do not use or

access our Platform.

Collection-We collect your personal data when you use our Platform, services or otherwise interact with

us during the course of our relationship.and related information provided from time to time. Some of the

information that we may collect includes but is not limited to personal data / information provided to us

during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile

number, email IDand/or any such information shared as proof of identity or address. Some of the

sensitive personal data may be collected with your consent, such as your bank account or credit or debit

card or other payment instrument information or biometric information such as your facial features or

physiological information (in order to enable use of certain features when opted for, available on the

Platform) etc all of the above being in accordance with applicable law(s) You always have the option to

not provide information, by choosing not to use a particular service or feature on the Platform. We may

track your behaviour, preferences, and other information that you choose to provide on our Platform.

This information is compiled and analysed on an aggregated basis. We will also collect your information

related to your transactions on Platform and such third-party business partner platforms. When such a

third-party business partner collects your personal data directly from you, you will be governed by their

privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or

the content of their privacy policies, and we request you to read their privacy policies prior to disclosing

any information. If you receive an email, a call from a person/association claiming to be ZUPPPY

TECH SERVICES PVT LTD

seeking any personal data like debit/credit card PIN, net-banking or

mobile banking password, we request you to never provide such information. If you have already

revealed such information, report it immediately to an appropriate law enforcement agency.

Usage– We use personal data to provide the services you request. To the extent we use your personal data

to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to

assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to

resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services,

and updates; customise your experience; detect and protect us against error, fraud and other criminal

activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as

otherwise described to you at the time of collection of information. You understand that your access to

these products/services may be affected in the event permission is not provided to us.

Sharing– We may share your personal data internally within our group entities, our other corporate

entities, and affiliates to provide you access to the services and products offered by them. These entities

and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may

disclose personal data to third parties such as sellers, business partners, third party service providers

including logistics partners, prepaid payment instrument issuers, third-party reward programs and other

payment opted by you. These disclosure may be required for us to provide you access to our services and

products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate

our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal

activities related to our services. We may disclose personal and sensitive personal data to government

agencies or other authorised law enforcement agencies if required to do so by law or in the good faithbelief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal

process. We may disclose personal data to law enforcement offices, third party rights owners, or others in

the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy

Policy; respond to claims that an advertisement, posting or other content violates the rights of a third

party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions– To protect your personal data from unauthorised access or disclosure, loss or

misuse we adopt reasonable security practices and procedures. Once your information is in our

possession or whenever you access your account information, we adhere to our security guidelines to

protect it against unauthorised access and offer the use of a secure server. However, the transmission of

information is not completely secure for reasons beyond our control. By using the Platform, the users

accept the security implications of data transmission over the internet and the World Wide Web which

cannot always be guaranteed as completely secure, and therefore, there would always remain certain

inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login

and password records for their account.

Data Deletion and Retention– You have an option to delete your account by visiting your profile and

settings on our Platform , this action would result in you losing all information related to your account.

You may also write to us at the contact information provided below to assist you with these requests. We

may in event of any pending grievance, claims, pending shipments or any other services we may refuse

or delay deletion of the account. Once the account is deleted, you will lose access to the account. We

retain your personal data information for a period no longer than is required for the purpose for which it

was collected or as required under any applicable law. However, we may retain data related to you if we

believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may

continue to retain your data in anonymised form for analytical and research purposes.

Your Rights– You may access, rectify, and update your personal data directly through the functionalities

provided on the Platform.

Consent– By visiting our Platform or by providing your information, you consent to the collection, use,

storage, disclosure and otherwise processing of your information on the Platform in accordance with this

have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments,

consent to us (including our other corporate entities, affiliates, lending partners, technology partners,

marketing channels, business partners and other third parties) to contact you through SMS, instant

messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option

to withdraw your consent that you have already provided by writing to the Grievance Officer at the

contact information provided below. Please mention “Withdrawal of consent for processing personal

data” in your subject line of your communication. We may verify such requests before acting on our

request. However, please note that your withdrawal of consent will not be retrospective and will be in

accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw

consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our

services for which we consider such information to be necessary.

Changes to this Privacy Policy– Please check our Privacy Policy periodically for changes. We may

update this Privacy Policy to reflect changes to our information practices. We may alert / notify you

about the significant changes to the Privacy Policy, in the manner as may be required under applicable

laws.

Grievance Officer

Shubham Darak
CEO
Zupppy Tech Services Private Limited, Vadodara
9413823781 : Monday – Friday(9:00 – 18:00)

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Info@zupppy.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT

We/zupppy do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 7 – COOKIES

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Info@zupppy.com

[Re: Privacy Compliance Officer]

[Vadodara Gujarat India]